Introduction
This mini-case study provides an overview of how CTI has provided ongoing onboarding, engineering, integration, and automation support for Warner Bros. Discovery’s CyberArk implementation and general Privileged Access Management.
Customer Profile
Warner Bros. Discovery, Inc. is an American multinational mass media and entertainment conglomerate headquartered in New York City. It was formed after the spin-off of Warner Media by AT&T, and its merger with Discovery, Inc. on April 8, 2022
Customer Needs
Warner Bros. Discovery has a large and widely used CyberArk implementation that requires CyberArk technical personnel to manage ongoing day-to-day onboarding activities, as well as specialized application integrations, and regular engineering maintenance like server replacements, emergency hotfixes, and application version upgrades.
Solution Provided by CTI
CTI provides full-time technical resources to handle all onboarding and administrative tasks within the CyberArk PAM system. In addition, we have developed numerous PowerShell automation solutions for identity/application migrations that require reconfiguring thousands
of safes/permission entries. We have developed automated reports for stakeholders and leadership, and other system maintenance and cleanup tasks that could not be completed without specialized automation due to the scale of Warner Bros. Discovery’s CyberArk
implementation.
CTI has the extensive knowledge of and expertise with CyberArk’s PAM to fully operate and optimize WBD’s CyberArk implementation Our support meets best practice and keep WBD’s enterprise safe from malicious actors.
Benefits to Customer
The solutions implemented and supported by CTI Professional Services results in an excellent return on investment (ROI) and many specific benefits to WBD, including: Fully automating onboarding activities for precision and ease of use, as well as preparing WBD’s privileged account onboarding to CyberArk to be fully integrated with ServiceNow ticketing.
Turn-key solutions for migrating all user permissions between domains and renaming all user account username/UPNs, which normally requires manually reconfiguring all user permissions within CyberArk.
Ongoing maintenance including CyberArk environment hardware, OS-level, and application versions, in addition to regular emergency hotfixes/patches to remediate application exploits.
Research and analysis of Warner’s implementation and PAM requirements to further bring WBD’s enterprise into best practice and a fully optimized configuration, such as regular internal audits and configuration reviews with CyberArk’s top engineers.